Privacy Policy

Privacy Policy for Medifinder

Last Updated: 14/08/2025

This Privacy Policy describes how Exmass Health Private Limited ("Medifinder," "we," "us," or "our") collects, uses, and discloses your personal information when you use our services.

1. Information We Collect

• Personal Information: Name, contact details, date of birth, medical history, and other health-related information you provide when registering for our services.
• Usage Data: Information about how you use our services, including appointment history and service preferences.
• Technical Data: IP address, browser type, device information, and other technical details when you interact with our website or app.

2. How We Use Your Information

• To provide and maintain our services
• To facilitate healthcare services with our partner providers
• To communicate with you about your account and services
• To improve and personalize your experience
• For compliance with legal obligations

3. Information Sharing and Disclosure

• With Healthcare Providers: We share necessary information with hospitals, clinics, and medical professionals to facilitate your care.
• Service Providers: We may share information with third parties who perform services on our behalf.
• Legal Requirements: We may disclose information when required by law or to protect our rights.
• Business Transfers: In case of merger, acquisition, or asset sale, your information may be transferred.

4. Data Security

• We implement appropriate technical and organizational measures to protect your personal information.
• While we strive to protect your data, no method of transmission over the Internet is 100% secure.

5. Data Retention

We retain your personal information only for as long as necessary to provide our services and as required by applicable laws.

6. Your Rights

• Access: You may request access to your personal information.
• Correction: You may request correction of inaccurate or incomplete information.
• Deletion: You may request deletion of your personal information, subject to legal requirements.
• Objection: You may object to certain processing of your data.
• Withdraw Consent: Where we rely on consent, you may withdraw it at any time.

7. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page.

9. Membership Fee: Non-Refundable and Non-Transferable

All membership fees paid for Medifinder subscription are strictly non-refundable. Once paid, the fee will not be returned under any circumstances, including but not limited to, cancellation of membership by the customer, non-utilization of services, or dissatisfaction with service suggestions.

Membership and the benefits associated therewith are strictly non-transferable. The membership is solely for the individual or entity in whose name it is registered and cannot be transferred, assigned, or sold to any other person or entity.

Refund Policy

10. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Exmass Health Private Limited
B1/144 Sector G Aliganj, Lucknow 226024
Email: contactus@medifinder.co.in
Phone: +91 94517 11980